Which area of a resume includes examples like word processing programs, spreadsheets, and keyboarding?

• A. Soft Skills
• B. Hard Skills
• C. Objective
• D. References

Answer: (B)

The main idea here is recognizing the types of abilities a resume highlights. Word processing programs, spreadsheets, and keyboarding are concrete, teachable abilities you can demonstrate and quantify. These are known as hard skills—a set of technical capabilities you develop through training and practice and can verify with work examples or tests. They differ from soft skills, which are about how you interact with others and handle tasks—things like communication, teamwork, and adaptability. An objective is a statement of your goals, not a list of abilities, and references are people who can speak about your past work. So the area that includes these tools and programs is the hard skills section, because it showcases the specific technical tools you can use on the job.